1. Delivery and Shipping Details
1. After the invoice has been finalized and payment has been made, we will contact the customer directly through email or phone call to arrange the delivery of the order. Customer has also the option to collect the goods from the physical store.
2. Delivery and shipping of the goods will only proceed after the payment has been done or as agreed.
Return and Exchange Policy
1. We offer you a 14-day return policy. If you are not happy with any product or if there is a manufacturing defect, you can return the product within 14 calendar days from the date of receipt.
2. All you need to do is contact our customer service team at firstname.lastname@example.org or call us on +971 43474001 to initiate the process.
3. Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months. Alternatively, we can process a refund to your account.
4. Original copy of invoice will be required for submission.